We agree to refund the purchase price of any item that is not received or is not as described. Please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. Refunds will be credited to your original method of payment and will exclude postage.
Please allow up to 14 days for your refund to be processed from the day you return the products.
Please also note that items must be returned with all barcodes, tags and labels intact to qualify for a refund. All returns must be sent by recorded delivery as we cannot accept liability for items that do not reach us.
Refunds are not available for buyer remorse, or any reason other than the item concerned not being received, or not being as described in the listing. Refunds are also not available on underwear and earrings due to hygiene reasons.
Refunds can only be carried out if you return your order to Customer Services at the below returns address.
All our items are inspected before dispatch. All items are also inspected when returned and if we find that your item is not as described in the listing, then we will refund you the full cost including delivery charges. If any item is returned in the same condition in which is was sent, we will not be able to issue a refund.
If you wish to return your items please email email@example.com quoting your order number, name, items you wish to return and reason for return.
Click to download a return form
If you are not entitled to a refund in accordance with this Returns Policy, we may nonetheless be able to take your items back in return for a Store Credit, to be used against the purchase of other items. In such circumstances, please contact firstname.lastname@example.org
RETURN DELIVERY CHARGES
Unfortunately we do not offer free returns. When returning unwanted items you will be liable for the cost of posting
it back to us.
All returns must sent by recorded delivery, with tracking and insurance, as we cannot accept liability for items that do not reach us.
REFUNDS ON YOUR ACCOUNT
We will refund your money as soon as we can, although please allow up to 14 days for your refund to be processed from the day we receive the products by way of return. You will receive an email confirming the refund and the original order value with the refunded amount.
After you receive the refund confirmation email please allow for at least 5 working days for the money to be placed back into your account or payment platform.
Your card issuer or bank is responsible for crediting your account; therefore we do not have any control over the described time frame.
If your card has expired or has been declined we will arrange for another method of payment.
NOTIFICATION OF RECEIPT OF YOUR RETURN
Once your returned order has been processed, we will email to notify you of this.
If you do not receive an email from us within 28 days, please contact Customer Service and we will look into this for you.
REFUNDS OF DELIVERY CHARGES
Postage and packaging charge is only refundable for goods not as described or not received.
SEVEN DAY COOLING-OFF PERIOD (EU ONLY)
In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase. In this case, we will provide a full refund but you must return the cancelled items to us for a refund.
Once we have received the items we will refund you on the payment option you used to purchase the order with.
Your UK statutory rights are not affected by our returns policy.